Privacy
Policy

Information We Collect

We collect information you provide directly to us, information collected automatically through your use of our services, and information from third-party sources. The types of personal information we may collect include:

Information You Provide

• Contact and Identity Data: Full name, email address, phone number, postal address, passport details, date of birth, and emergency contact information.
• Booking and Payment Data: Tour preferences, travel dates, special requests, dietary restrictions, medical information relevant to travel, and payment card details (processed securely through our payment partners).
• Communications: Records of correspondence when you contact us via email, phone, chat, or social media.
• Marketing Preferences: Your preferences for receiving marketing communications and information about tours and promotions.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, search queries, and interaction with content.
• Device and Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and referring website addresses.
• Location Data: General geographic location derived from your IP address.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze trends, and administer our website.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To process and confirm bookings, arrange travel components, communicate itinerary details, and provide customer support before, during, and after your journey.
• Personalization: To tailor tour recommendations, customize itineraries, and provide relevant information based on your preferences and past interactions.
• Communications: To send booking confirmations, travel updates, security alerts, administrative messages, and (with your consent) marketing communications about new tours and special offers.
• Improvement and Analytics: To analyze usage patterns, monitor website performance, conduct research, and improve our services and user experience.
• Legal and Security: To comply with legal obligations, enforce our Terms of Service, protect our rights and property, prevent fraud, and ensure the safety and security of our travelers and platform.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

Service Providers and Partners

We share information with trusted third-party vendors who assist us in operating our business and delivering our services, including:

• Travel Suppliers: Airlines, hotels, ryokans, local tour operators, ground transportation providers, and guides necessary to fulfill your travel arrangements.
• Payment Processors: Secure third-party payment gateways that process your payment card transactions.
• Technology Providers: Hosting services, email delivery platforms, analytics providers, and customer relationship management tools.
• Professional Advisors: Legal counsel, accountants, auditors, and insurers as reasonably required.

Legal and Compliance

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Globetrix Tours, our travelers, or the public.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, personal information may be transferred as part of the transaction, subject to standard confidentiality arrangements.

International Data Transfers

Globetrix Tours is headquartered in the United States, and our service providers operate globally. Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including the United States and Japan. These countries may have data protection laws that differ from those in your jurisdiction.

We implement appropriate safeguards, including Standard Contractual Clauses where applicable, to ensure your personal information receives an adequate level of protection when transferred internationally. By using our services, you understand and consent to such transfers.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy legal, accounting, and regulatory requirements. The specific retention period depends on the nature of the information and the purposes for which it was collected.

Generally, we retain:

• Booking and Transaction Records: Seven (7) years for tax and accounting compliance.
• Marketing and Communication Records: Until you unsubscribe or request deletion.
• Website Usage Data: Up to twenty-six (26) months for analytics purposes.

When personal information is no longer required, we securely delete or anonymize it in accordance with our data destruction procedures.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access and Portability: Request a copy of the personal information we hold about you in a structured, machine-readable format.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention obligations.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly.
• Cookie Controls: Manage cookie preferences through your browser settings or our cookie consent tool.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to verifiable requests within the timeframes required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files stored on your device that help us recognize you and improve your experience.

Types of Cookies We Use

You can control cookie settings through your browser. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may impact website functionality and your ability to complete bookings.

Data Security

We implement appropriate technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Secure payment processing through PCI-DSS compliant providers.
• Access controls limiting personal information to employees and contractors who require it for legitimate business purposes.
• Regular security assessments and monitoring of our systems.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work continuously to maintain industry-standard protections.

Children's Privacy

Our services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18 without parental consent, we will take steps to delete such information promptly. If you believe a child under 18 has provided us with personal information, please contact us immediately.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, disclose, and sell (we do not sell personal information).
• The right to request deletion of your personal information.
• The right to correct inaccurate personal information.
• The right to opt-out of the sale or sharing of personal information for cross-context behavioral advertising.
• The right to limit the use and disclosure of sensitive personal information.
• The right to non-discrimination for exercising your privacy rights.

To exercise your California privacy rights, please contact us using the information below. We will verify your identity before processing your request, which may require you to provide sufficient information to confirm you are the individual about whom we have collected personal information.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by email (sent to the address associated with your account) or through a prominent notice on our website prior to the change becoming effective.

The "Last Updated" date at the top of this policy indicates when revisions were last made. We encourage you to review this Privacy Policy regularly to stay informed about our information practices.